Returns & Exchanges
At Tony’s Chocolonely, we want you to be 100% happy with your cocoa experience. If your chocolate arrives damaged or if there is an issue with your order, please contact us within 14 days for a full refund or exchange.
Contact Our Team
Email our customer service department with your order number and a brief explanation of the issue so we can verify your purchase.
Provide Proof of Damage
If your chocolate bars arrived broken or melted, please attach a clear photo of the damaged items and the shipping packaging for our records.
Receive Return Authorization
Once reviewed, we will send you a return authorization number or confirm if a physical return is necessary given the perishable nature of the goods.
Refund or Replacement
After processing your request, we will either ship out a fresh batch of chocolate immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing